Holiday Inn London - Gatwick Airport by IHG

Booked here very last minute after returning home from holiday without our car keys to get home. Staff were so helpful- brought a case up to my room as they saw I was overloaded and had two young children to round up. Free evening buffet for children with purchase of an adult meal- made the expensive food seem way more reasonable. Same with breakfast. Clean, easy for airport, didn’t charge my husband for parking the next day when he collected us, even though he overstayed the free half hour. Bathroom pretty dated, but what I expected. Room had been updated so didn’t feel too basic. Made a stressful situation seem like an extension of our holiday.

Overall a good hotel, rooms are clean, basic toiletries are provided. My room had both a/c and electric heater - which meant I could warm the room without the noise of a/c. Location is ok, it is neither too close to nor too far from the airport - there is a shuttle bus departing every 15 mins from the hotel - takes about 10-15mins to get to Gatwick airport. I did not have breakfast so cannot comment on it. Check-in experience was ok, except one issue i described below

Staff were incredibly accommodating and helpful. Including recognizing that our stay was going to be less than 24 hours in total, and so didn't charge us the full amount for parking; we also had some requests they were more than happy to oblige. Check-out was quick and easy. Location was great for the airport and for nipping into London for an afternoon. Stay was comfy enough.

I had requested an early check in and they were able to do that for me. I also requested a late check out which they were able to do for me, both at no extra charge, i really appreciated that. They have a shuttle that runs 24 hrs a day between Gatwick Airport and the Hotel and it goes every 20 minutes. I believe they are adding on extra buses now so it will run even more often during busier parts of the day...cost is good 4.50 BPS per person. versus the 40.00 cdn i paid for a taxi one way to get there in the first place this is fantastic. i definitely recommend this hotel.

A very regular shuttle service at the times that flights are required. Surprisingly quiet although we arrived after 8:00 and left at 6:00 in the morning. In a way it's pretty standard and quite basic but it was comfy we slept well The tea and coffee facilities are much of a muchness and you never really expect much there. we didn't use the bar or the restaurant but people seem to be enjoying themselves so all in all for an airport hotel It wasn't too bad at all. It did what we needed